Shipping & Returns
Shipping
| $0 - 24.99 = | $17 |
| $25 - 49.99 = | $19 |
| $50 - 74.99 = | $21 |
| $75 - 99.99 = | $24 |
| $100 -149.99 = | $28 |
| $150 - 199.99 = | $33 |
| more than $200 = | free |
* Please note that we only ship within the 48 continental United States*
When We Ship To You: In stocked products usually ship within 2-3 business days. If a product is on backorder, we will contact you immediately. Backordered products will be shipping once back in stock. Once the product returns back in stock this will be shipped. If you are unable to wait, we can offer suggestions on substitutions for the product that is on backorder or refund your order.
Shipping Address Change: Once an order has shipped the shipping address cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable. Customer will be responsible for all shipping charges which will be charged using the payment information provided at the time of checkout for your order.
Delivery Options: Silk Plants Direct ships the most economical way, whenever possible. All domestic shipments will be made via UPS or FedEx Ground. Products can be express shipped via Air for an extra fee. A shipment quote will be calculated and emailed to the customer for approval - customer must approve via email or by phone. Delays due to weather, the carrier is not responsible and no refund will be granted on shipping. The majority of our product can be shipped via Ground. However, large trees and custom plants typically exceed the shipping limits for Ground. When an item is over-sized, a shipment quote will be calculated and emailed to the customer for approval. Once the shipment quote is approved the order will be processed.
Damaged Shipments & Claims: We do our very best to ship your item(s) so it arrives to you safely. However, there are instances where product is damaged or lost in transit. If shipment is by UPS or FedEx, incorrect order/missing items and/or damages must be reported to Silk Plants Direct customer service department at info@silkplantsdirect.com within 7 days of receipt. Damaged merchandise must remain in the original master carton with all packaging for UPS or FedEx inspection and instruction as to disposition. No credit will be allowed unless authorized by customer service department. If shipment is by common carrier, LTL or dedicated truck, shortages and/or damages must be noted on your freight bill at the time of delivery. Please contact the carrier to file a claim.
Returns
*All sales are final for sale items*
We want you to be completely satisfied with your purchase. If you are unhappy with your purchase for any reason please contact us at 800-496-1997 or at info@silkplantsdirect.com for a Return Authorization number. You must notify us of your return within 7 days of receipt of the product. When returning the items repack them in their original box, secure the product in place so it does not move freely within the box, include a copy of the invoice with your return, clearly mark the box with the Return Authorization number, properly insure the product and ship the product via traceable mail. When returning an item the customer is responsible for all return shipping and insurance charges. Upon inspection of the returned merchandise a credit will be issued for the purchase price of the item(s); minus any shipping costs incurred on the original shipment to you. If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund. Non defective items or refused orders are subject to a 20% restocking fee. Item(s) must be received in original condition (including all original packaging and tags); items returned in used, altered or damaged condition will not receive credit. C.O.D returns cannot be accepted. Returns must be received by us within 21 days of Return Authorization in order for a credit to be issued.