Where We Ship To
We are headquartered in the USA but our product can be shipped both nationally and internationally.
When We Ship
Stocked Products
Stocked products usually ship within 2 to 3 business days. Please contact us if you require expedited processing
Stocked Products on Backorder
If a stocked product is on backorder, we will contact the customer. Backordered products can be left on backorder and shipped when the product arrives or we can offer suggestions on substitutions.
Custom or Made-to-Order Products
Production lead times on custom or made-to-order products generally range from 2 to 4 weeks. Once your order is placed, we will provide the customer with a production lead time.
U.S. Shipment Rates (excluding Alaska, Hawaii and Puerto Rico)
Shipping rates calculated at the time of checkout are for products shipping within the contiguous 48 states and exclude Alaska, Hawaii and Puerto Rico.
> $200 = FREE
$0 - $24.99 = $9.00
$25 - $49.99 = $11.00
$50 - $74.99 = $13.00
$75 - $99.99 = $16.00
$100 - $149.99 = $20.00
$150 - $199.99 = $25.00
International Shipment Rates (including Alaska, Hawaii and Puerto Rico)
For shipments outside the U.S., including Alaska, Hawaii and Puerto Rico, a shipment quote will be calculated and emailed to the customer for approval. Once the shipment quote is approved the order will be processed.
Delivery Options:
Ground
Silk Plants Direct ships via the most economical means, whenever possible. All domestic shipments will be made via UPS or FedEx Ground.
Express
Products can be express shipped via Air. A shipment quote will be calculated and emailed to the customer for approval. Once the shipment quote is approved the order will be processed.
Common Carrier, LTL or Dedicated Truck
The majority of our product can be shipped via Ground. However, large trees and custom plants typically exceed the shipping limits for Ground. When an order is unable to be shipped via Ground, a shipment quote will be calculated and emailed to the customer for approval. Once the shipment quote is approved the order will be processed.
Damaged Shipments & Claims
We do our very best to ship our product as economically as possible while still ensuring the product arrives to you safely. However, there are instances where product is damaged or lost in transit. If shipment is by UPS or FedEx, shortages and/or damages must be reported to Silk Plants Direct customer service department at 800-496-1997 or via email at
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within 7 days of receipt. Damaged merchandise must remain in the original master carton with all packaging for UPS or FedEx inspection and instruction as to disposition. No credit will be allowed unless authorized by customer service.
If shipment is by common carrier, LTL or dedicated truck, shortages and/or damages must be noted on your freight bill at the time of delivery. Make your claim against the carrier.
Additional Shipping Terms
Signature Requirements
Please be aware that we do not require a signature at the time of delivery unless specifically requested. Signature requests are subject to a fee.
Shipping to a P.O. Box
We are unable to ship our products to a P.O. Box.
Shipping Address Change
Once an order has shipped the shipping address cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable. Customer will be responsible for all shipping charges which will be charged using the payment information provided at the time of checkout for your order.
