Silk Plants Direct

Return Policy

We want you to be completely satisfied with your purchase. If you are unhappy with your purchase for any reason please contact us at 800-496-1997 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a Return Authorization number. You must notify us of your return within 7 days of receipt of the product. When returning the items repack them in their original box, secure the product in place so it does not move freely within the box, include a copy of the invoice with your return, clearly mark the box with the Return Authorization number, properly insure the product and ship the product via traceable mail. When returning an item the customer is responsible for all return shipping and insurance charges. Upon inspection of the returned merchandise a credit will be issued for the purchase price of the item(s); minus any shipping costs incurred on the original shipment to you. If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund. Non defective items or refused orders are subject to a 20% restocking fee. Item(s) must be received in original condition (including all original packaging and tags); items returned in used, altered or damaged condition will not receive credit. C.O.D returns cannot be accepted. Returns must be received by us within 21 days of Return Authorization in order for a credit to be issued.

Damaged Shipments & Claims
We do our very best to ship our product as economically as possible while still ensuring the product arrives to you safely. However, there are instances where product is damaged or lost in transit. If shipment is by UPS or FedEx, shortages and/or damages must be reported to Silk Plants Direct customer service department at 800-496-1997 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 7 days of receipt. Damaged merchandise must remain in the original master carton with all packaging for UPS or FedEx inspection and instruction as to disposition. No credit will be allowed unless authorized by customer service.

If shipment is by common carrier, LTL or dedicated truck, shortages and/or damages must be noted on your freight bill at the time of delivery. Make your claim against the carrier.

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For all customer service inquiries, including order status and shipping, or to discuss custom silk plant and tree options with a Silk Plants Direct expert, reach us:

Hours: 8:30 AM to 5:00 PM CST
Tel: 800-496-1997
Address: 6296 Bury Drive, Minneapolis, MN 55346


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