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Frequently Asked Questions

What are your silk flowers made of? Our silk flowers and artificial greens are made from wide range of synthetic, latex and other materials. Artificial trees often may have a real tree trunk with artificial branches.

Are your flowers submersible? Yes and No. Any item should be tested before you start your project.  Sometimes, flowers will bleed and/or fray once put in water. We do recommend using a water-resistant sealant flowers are going to be in water.  

Can someone create a custom arrangement for me? Unfortunately all of our arrangements arrive pre-made from our manufacturer. However, you are free to add to any of our pre-made arrangement to customize to your liking.

How are artificial flowers, plants and trees measured? Any flower, plant or tree that come with a pot are measured from the floor (including the pot) to the tip on the top. Flowers, plants and trees that do not include a pot are measured from the base of the stem to the tip on the top. However, please keep in mind that our plants and trees heights are approximate. As they are handmade, they may vary a few inches in height. Floral arrangements are more exact as these are pre-arranged and do not change shape after being created.

Are you able to buy just one - instead of the whole case? At this time, most of our items are only sold in case pack quantities. This is to provide you, with the lowest possible price. Please also keep in mind that you also cannot mix and match colors for a case pack.

What is the clear “like-water” in the bottom of the vases? Many of our silk floral designs are arranged using our special "clear acrylic water" which creates the illusion of fresh cut stems in water.

What payment methods do you accept? We accept payments through PayPal plus all major credit cards: VISA, MasterCard, Discover & American Express. We do not accept payment by check, money order or C.O.D.

How do you care for your silks?  Our flowers, plants and trees require very little maintenance. We recommend that floral arrangements and artificial plants should be dusted much the same as you dust your home or office. Most artificial plants can be wiped with a moist cloth if necessary.

Can your silks be put outdoors? Although the plants can be used as outdoor decoration, it is not advised to hang or leave the flowers, plants and/or trees in direct sunlight. Most of our products are made out of materials that will eventually fade. They do last longer if put under the shade. However, we do stock plants and trees designed for exterior use.  Although they do cost more, their colors won’t fade as fast.

Do you ship internationally? At least time we only ship with the United States.

What is your return policy?  Please read our Return Policy under our Shipping & Terms Page.

Do you offer wholesale prices? We offer volume and wholesale discounts exclusively to the commercial trade including designers, architects, businesses and government.  Please leave us a message and one of our sales representative will be in contact with you - contact us
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Location

Phone: +800 496 1997

6296 Bury Drive, Minneapolis, MN 55346 USA